YOUR RIGHT TO A FAIR PRICE:
We promise your transaction price will always be at or below fair market value. We use 3rd party sources such as Edmunds and Kelly Blue Book to ensure we are consistently offering you the best and most up to date pricing.
YOUR RIGHT TO CONTROL YOUR TIME:
We promise our team will accommodate your schedule and keep you updated on your vehicle's progress while in service. We also promise your vehicle will be ready on time or you will be given $100 in Orange Coast Bucks toward your next service or repair.
YOUR RIGHT TO FEEL IMPORTANT:
As part of the Orange Coast Family, you deserve and can expect to be treated with dignity and professionalism. In fact, all Orange Coast Team Members are required to sign a CODE OF ETHICS agreeing to meet our high expectations in customer retention and loyalty.
YOUR RIGHT TO FEEL GOOD ABOUT YOUR PURCHASING EXPERIENCE:
It starts with finding the right vehicle and you should expect to speak with someone who can answer your questions honestly, clearly, patiently, and without pressure. This is why we staff a team of Product Specialists whose job is to assist you in finding the vehicle you desire in a manner you deserve. We even incentivize them for the level of service they provide, not commission.
YOUR RIGHT TO CHOOSE YOUR BUYING OPTIONS:
Once your Product Specialist has assisted you in choosing the right vehicle, we promise to provide you with flexible financing options. We believe you should have choices and ultimately choose which financing option is best for your ownership goals.
YOUR RIGHT TO KNOW WHAT YOU ARE GETTING:
We understand your ownership experience is as important as your buying experience. Providing you with a proper delivery at the time of purchase is a key element in a happy ownership experience. We promise our Product Specialist will insure you know how all features work and you take delivery with the proper operating knowledge of your new vehicle.
YOUR RIGHT TO GET WHAT YOU WERE PROMISED:
We promise our service team will provide you a menu of service options for you to choose from. We further promise the price you are quoted for these services will be the price you pay, not a penny more. Additionally, we stand by our repairs for 1 year and 12000 miles providing you the added peace of mind you won't have to pay for the same repair twice.