Customer Testimonials

My boyfriend and I recently purchased a 2024 Dodge Ram from here. Thanks to Paulina it was such an easy experience. Paulina was really good at communicating everything to us and updated us every step of the way. I very much appreciate the extra effort that she put in to help us purchase this truck. In the future when we purchase another vehicle, we are definitely going to be contacting Paulina again because it is so hard to come by a good salesperson who actually seems interested in genuinely being helpful like Paulina does! Furthermore the actual truck even though it ... Read More

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Google - Oct 11, 2026

My boyfriend and I recently purchased a 2024 Dodge Ram from here. Thanks to Paulina it was such an easy experience. Paulina was really good at communicating everything to us and updated us every step of the way. I very much appreciate the extra effort that she put in to help us purchase this truck. In the future when we purchase another vehicle, we are definitely going to be contacting Paulina again because it is so hard to come by a good salesperson who actually seems interested in genuinely being helpful like Paulina does! Furthermore the actual truck even though it was used, it’s in great condition. They provided us with the carfax, had it serviced beforehand, and gave it to us as if it was brand new. Paulina was very transparent about what was done to the truck previously and why it was returned. 10/10 experience!

Amazing, honest service with a warm smile. Thank you Paul!

Tony is an amazing service manager. Without him I might choose a different location. He is the best.

Good service! Got my cousin financing for a vehicle for his son. Highly recommended this place. Very professional!

Joe, Fred and Riley really took care of me. love my truck and Kris at OC Motorsports tricked it out before I left! Great Dealership! Mike Andersen

Dropped my car off Wednesday, got an update Thursday and nothing since. I have left plenty of messages but they are not being returned at all. I understand that you're busy but an update call only takes a few mins.

They've always treated me with a lot of kindness and respect. I fully trust their advice, and are very timely and thorough with my Jeep. 5 stars to Tony and the staff for always going above and beyond!

Very unprofessional and combative sales representative. A simple inquiry was met with an unprofessional and aggressive response.

It is always a pleasurable experience when bringing my vehicles in for service: fair, honest, and enjoyable come to mind. Thanks Joser

This team couldn’t be more perfect! Tony and Daisy are one of a kind. They make me feel important and take care of my every need. They ensure I leave satisfied. I love working with this service team!

Paulina was great! Took her time with me, presented me numerous models and helped me make the best decision for my needs on my new vehicle. I would definitely recommend Orange Coast to family and friends, especially Paulina!!

Getting a part. Overpriced like all Stealerships, but the had what I needed.

I had a very pleasant experience at this dealership this past Sunday, 9/20/2026. Deder was the salesman who helped me purchase my vehicle. It was a very stress free environment. He was understanding of what I was looking for and wasn’t overly pushy on selling add ons (which i really appreciate because i understand the nature of his job) I would recommend this dealership and absolutely purchase with them again. Ask for Deder and he’ll get you exactly what you’re looking for!

Absolutely love Orange Coast! Especially Andrea(hope im spelling her name right, tall blonde woman) I had lost my mom’s 2025 Jeep Compass key fob and Orange Coast was the ONLY dealership in OC and LA area that had one in stock. Not only did they hold it for me until the next day, but Andrea expedited the process because the tow truck ended up taking much longer. With only an hour left of them being open, she got it done and she was able to save me days of stress. You are the BESSTTTT!!!! If not for Andrea, my ... Read More

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Google - Sep 20, 2026

Absolutely love Orange Coast! Especially Andrea(hope im spelling her name right, tall blonde woman) I had lost my mom’s 2025 Jeep Compass key fob and Orange Coast was the ONLY dealership in OC and LA area that had one in stock. Not only did they hold it for me until the next day, but Andrea expedited the process because the tow truck ended up taking much longer. With only an hour left of them being open, she got it done and she was able to save me days of stress. You are the BESSTTTT!!!! If not for Andrea, my head would be on a stake due to my mom’s busy work schedule!!!!

My first and only 1 star on google reviews. I set up an appointment, arranged my saturday to arrive on time, showed up early and the people told me it was a 24-48 hours until they could get to me. Dont bother with the appointment system, pretty sure it is just a sales tool to get you in the door. The planning process stops when you check in.

They really are great at customer service, fast friendly and helpful.

We went in to turn in our leased wrangler. Ended up purchasing another one. Deder B. Was great. Easy to work with. Went very smooth.

Tried to buy a car here. The deal got unwinded. They took the new car back, but they said they sold my trade-in old car, and did not give me my money for trade in because I didn't have my pink slip. Now I'm don't have any car to drive to work, thanks to Financing manager Riley and his boss John. Goodluck everyone! When they try to make a sale, they promise you the whole world. But when shit happens, you are out of luck. Already report to DMV Investigation Office.

Great experience working with Ferdie.

Orange Coast Chrysler Jeep Dodge Ram Fiat --> they don't honor their online bids for your vehicle. Beware!

Always great service with Dean

Orange Coast Chrysler provided excellent service, and the service rep, Paul Gordon, has been very efficient, highly competent, and wonderful to work with. Thank you, Paul!

When buying my Ram 2500 I bought the Cummins not the Ram it’s on. Like choosing the truck I would follow Paul W to buy my next vehicle at whatever dealer he works at. He made the buying process smooth and simple with absolutely zero pressure along the transaction

Great experience. Paulina made it fast and easy to get me into the truck I wanted.

I cannot express enough appreciation for the exceptional service I consistently receive at this location. Service Advisor Jose exemplifies an outstanding work ethic, professionalism, and communication that truly go above and beyond expectations. Every time I bring my vehicle in for service, I am met with an exceptional experience, and I leave with complete confidence and peace of mind, knowing my vehicle has been properly maintained and that I have been taken care of. I would also like to recognize Nick, the mechanic, who is equally exceptional. He consistently greets customers with kindness and respect and has taken the time ... Read More

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Google - Aug 30, 2026

I cannot express enough appreciation for the exceptional service I consistently receive at this location. Service Advisor Jose exemplifies an outstanding work ethic, professionalism, and communication that truly go above and beyond expectations. Every time I bring my vehicle in for service, I am met with an exceptional experience, and I leave with complete confidence and peace of mind, knowing my vehicle has been properly maintained and that I have been taken care of. I would also like to recognize Nick, the mechanic, who is equally exceptional. He consistently greets customers with kindness and respect and has taken the time on multiple occasions to explain the work performed on my vehicle in great detail. His transparency and willingness to communicate have made me feel comfortable and confident returning for future services. Beyond the outstanding service provided by Jose and Nick, every employee at this location contributes to an incredibly welcoming, friendly, and professional environment. It is rare to find a place where exceptional customer service, technical expertise, and genuine care come together so seamlessly. This team has earned my trust and loyalty, and I genuinely look forward to every visit because I know my vehicle is in good hands. I wholeheartedly recommend this location to anyone looking for reliable, professional, and truly outstanding automotive service.

These guys are awesome. Especially Wendy she’s so kind so helpful. She’s the best. Thank you guys

The person that help me was nice and professional

My deaf mother went in today in hopes to trade in her vehicle for another one. She was helped via text only by Franco. They communicated via writing only. She was close to completing the deal when she specifically confirmed that this was a trade-in transaction. She was then informed that the deal was not actually structured as a trade-in. Had this been clearly communicated to her from the beginning, she would not have proceeded. When my mother rightfully declined to sign the paperwork and walked away from the deal she was met with a very rude and disrespectful response ... Read More

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Google - Aug 20, 2026

My deaf mother went in today in hopes to trade in her vehicle for another one. She was helped via text only by Franco. They communicated via writing only. She was close to completing the deal when she specifically confirmed that this was a trade-in transaction. She was then informed that the deal was not actually structured as a trade-in. Had this been clearly communicated to her from the beginning, she would not have proceeded. When my mother rightfully declined to sign the paperwork and walked away from the deal she was met with a very rude and disrespectful response from the dealer. A customer should never feel misled, pressured, or disrespected, especially when there is already a communication barrier that requires accommodations. Regardless of whether a customer chooses to move forward with a purchase, there is absolutely no excuse for speaking to them disrespectfully when they decline a deal. My mother deserved clear communication, transparency, and basic respect. Instead, she left feeling taken advantage of and disrespected. Think twice before purchasing a vehicle here. No sale is more important than treating customers with dignity.

I like the service, everyone is nice and helpful.

Friendly service.

Had a dead battery, was able to confirm it was under warranty and they got it replaced.

First review I’ve ever left, which says everything. I drove 3 hours for a confirmed appointment only to find the vehicle sold with no communication. Dismissive, unprofessional staff, no accountability, and a terrible customer experience. Clearly I’m not the only one.

Had a great experience with my service advisor, Andrea Bos. She communicated with me throughout the entire process, kept me updated on the status of my truck, and made everything easy. My truck was repaired correctly and completed in a timely manner. I really appreciate the great communication and service, and I will definitely be coming back for any future service or repairs

Irene is the best she helped me so much

We had a great experience with Orange Coast! We felt very welcomed the moment we met Dieter 🙂 he is an awesome person! He helped us buy our truck and made the process very simple. We had another person help us with the paper work and he was great as well! He made the process quick! We felt good and confident buying our truck from Orange Coast. If you are looking for a place to buy a car i definitely recommend Orange Coast! Don’t forget to ask for Dieter!! We left Orange Coast with a beautiful truck and a ... Read More

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Google - Jul 31, 2026

We had a great experience with Orange Coast! We felt very welcomed the moment we met Dieter 🙂 he is an awesome person! He helped us buy our truck and made the process very simple. We had another person help us with the paper work and he was great as well! He made the process quick! We felt good and confident buying our truck from Orange Coast. If you are looking for a place to buy a car i definitely recommend Orange Coast! Don’t forget to ask for Dieter!! We left Orange Coast with a beautiful truck and a new friend!

I took my truck in for DEF service. They charged me but didn't actually do the work; I paid for an oil change, yet the oil isn't new. The engine covers hadn't been touched—there were no handprints on them, and they were just as dusty as when I brought the truck in. I am unhappy about paying nearly $800 for a service that wasn't performed. Check everything carefully before leaving the shop.

I love how Mrs Boss always helps me with all the respect and very attentive with me! Thank you for having excellent staff!

I had a very disappointing experience with this shop. I brought my car in for an oil change, but they didn’t even change the oil and simply called me to pick up my car. What concerns me even more is their lack of professionalism and responsibility. They didn’t provide me with a receipt, and they didn’t place the usual reminder sticker with the next oil change mileage or date. I pay $100 every month for their service plan, yet it seems to cover nothing beyond a basic oil change. Whenever I ask them to inspect or fix anything ... Read More

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Google - Jul 27, 2026

I had a very disappointing experience with this shop. I brought my car in for an oil change, but they didn’t even change the oil and simply called me to pick up my car. What concerns me even more is their lack of professionalism and responsibility. They didn’t provide me with a receipt, and they didn’t place the usual reminder sticker with the next oil change mileage or date. I pay $100 every month for their service plan, yet it seems to cover nothing beyond a basic oil change. Whenever I ask them to inspect or fix anything else, they refuse to help. This experience has completely destroyed my trust in this business. If you’re looking for honest, reliable, and responsible service, I would recommend going somewhere else.

Really terrible service. My family has been calling for a week and a half multiple times a day leaving voicemails. Not a single person will return our call from the sales department to give us an update on our car that is being serviced. I just called again two minutes ago and was sent to voicemail again. DO NOT GO HERE. I HAVE NO UPDATE ON MY CAR FROM THE SETVICE DEPARTMENT.

Why doesn't anyone answer phone in the service dept?

I really hope I was not taken advantage of. I took my car for regular maintenance service today. I checked in and left my car in the line. Then I was called and told that my car didn't start and that I needed a new battery. I had a very weird feeling about it because I haven't had any issue. Was it a good coincidence that my car's engine didn't start right that moment?????? My car is 4 years old and probably would need a new battery sooner or later. But it was too much of a ... Read More

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Google - Jul 19, 2026

I really hope I was not taken advantage of. I took my car for regular maintenance service today. I checked in and left my car in the line. Then I was called and told that my car didn't start and that I needed a new battery. I had a very weird feeling about it because I haven't had any issue. Was it a good coincidence that my car's engine didn't start right that moment?????? My car is 4 years old and probably would need a new battery sooner or later. But it was too much of a coincidence. I trusted you and I hope you did not lie to make me purchase a new battery.

Paulina and Riley were awesome smooth process professional and knowledgeable .We wont shop anywhere else going forward!

Their service is good and well informative. Dropped off our 2024 Jeep wrangler for 21D recall (Electric Power Steering). They did their job as usually. I’m former technician from other dealership. I know how system works and service. After they completed recall inspection, I double checked under hood a day after. I found wiring harness clip where secure against radiator shroud near air box. It BROKE OFF from inspection process without informing service director. I came back dealership again to inform myself to service director about broken harness clip. Director agreed and admit for a mistake. They’ll make a ... Read More

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Google - Jul 16, 2026

Their service is good and well informative. Dropped off our 2024 Jeep wrangler for 21D recall (Electric Power Steering). They did their job as usually. I’m former technician from other dealership. I know how system works and service. After they completed recall inspection, I double checked under hood a day after. I found wiring harness clip where secure against radiator shroud near air box. It BROKE OFF from inspection process without informing service director. I came back dealership again to inform myself to service director about broken harness clip. Director agreed and admit for a mistake. They’ll make a replacement quickly as possible. I’m very appreciated for their work and HONESTY. If their HONESTY is great, I’ll come back for recall and warranty repairs related.

Leonard Kemper is the worst!!!! I came in to look at a 2500 during the test drive he seemed okay. He wasn’t pushy nor was he very attentive. I had to ask him about different features and i felt like i really had to pull information from him on the test drive. During the drive he mentioned he was gonna be off soon and is trying to kill time. Clearly did not want to be there. The issue i have is that once we go into the office. He asked the normal what ima put down and estimated credit score ... Read More

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Google - Jul 16, 2026

Leonard Kemper is the worst!!!! I came in to look at a 2500 during the test drive he seemed okay. He wasn’t pushy nor was he very attentive. I had to ask him about different features and i felt like i really had to pull information from him on the test drive. During the drive he mentioned he was gonna be off soon and is trying to kill time. Clearly did not want to be there. The issue i have is that once we go into the office. He asked the normal what ima put down and estimated credit score took my license (which i found weird that he didnt ask for my id before the test drive but not here nor there). I think it’s normal for in any car deal situation for the customer to ask for a discount even if outrageous it gets the negotiation started. This guy must be on drugs or something he blew up and said thats ridiculous. I said “well you can just go ask your manager and see what he says.”He said “no im not going todo that” mentioned something about hes not gonna make money on this sell and started to angrily yell at me that what im asking for is not gonna happen. To add this is the first sells person you meet all he/she is supposed todo is make you feel comfortable and let you drive the car. The sells manager is from what i understand to be the person you can negotiate with. Leonard was not having it and told me to leave. I even tried to shake his hand good bye and he turned his back to me. I maybe not an expert of car sells but his customer service definitely not there.

Andrea was great! Super helpful and nice

I had an excellent experience working with Wendy at Orange Coast Chrysler Jeep Dodge Ram. She truly put me, the customer, first. I was just days postpartum, and she went above and beyond to make the entire process as easy and stress-free as possible. Wendy answered all of my questions with patience and honesty. If she didn't know the answer, she didn't guess—she took the time to ask her colleagues and always got back to me promptly with the correct information. She made me feel comfortable throughout the entire experience and was incredibly easy to work with. ... Read More

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Google - Jul 13, 2026

I had an excellent experience working with Wendy at Orange Coast Chrysler Jeep Dodge Ram. She truly put me, the customer, first. I was just days postpartum, and she went above and beyond to make the entire process as easy and stress-free as possible. Wendy answered all of my questions with patience and honesty. If she didn't know the answer, she didn't guess—she took the time to ask her colleagues and always got back to me promptly with the correct information. She made me feel comfortable throughout the entire experience and was incredibly easy to work with. On top of being knowledgeable and professional, Wendy has an amazing personality. She genuinely cares about her customers and goes the extra mile to make sure they're taken care of. If you're looking for someone who is kind, responsive, and dedicated, I highly recommend asking for Wendy at Orange Coast Chrysler Jeep Dodge Ram. She made what could have been a stressful experience an enjoyable one. Thank you, Wendy!

Tony Mora has great customer service skills and is always chipper and helpful. The diesel truck comes back from service performing to my high standards. Most important is it's reliability. I feel comfortable taking my family on long road trips pulling the rv.

Good work, tire low pressure warning cam on after driving away, no sticker left on window with reminder of next visit

Great experience, honest and very detailed when discussing options Tony M. Was very thorough. Appreciated the free car wash voucher as I left the lot! Great experience

I purchased a used 2017 Nissian Altima sr back in October of 2025. Turns out it was a lemon car. I only had it for 9 months and within that time the battery died and the front left tire went flat and to top it off the whole transmission needed to be replaced. Mechanic wanted to charge me $10,000 to fix it. When I called them about it all they said was “oh that sucks, sorry about that” You guys could have tried to help me purchase a different car or SOMETHING. Everyone please DO NOT BUY FROM HERE.

Professional service form Dider to bad I couldn't make it there in time because of traffic 😭 my family really needs that transportation

This is probably the worse sales person I even deal with I call to ask if a truck is available for a new 2026 ram 3500 and literally the first question she ask me if why I’m calling this dealer in Costa Mesa CA instead of san diego dealer she started interrogating me , if san diego is more expensive , etc etc , she told me that a lot of people call her to ask the same questions blablabla and I told her many times that the reason I’m Calling this dealer is because they have exactly the truck I’m looking ... Read More

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Google - Jul 3, 2026

This is probably the worse sales person I even deal with I call to ask if a truck is available for a new 2026 ram 3500 and literally the first question she ask me if why I’m calling this dealer in Costa Mesa CA instead of san diego dealer she started interrogating me , if san diego is more expensive , etc etc , she told me that a lot of people call her to ask the same questions blablabla and I told her many times that the reason I’m Calling this dealer is because they have exactly the truck I’m looking for specifically the one that I need, according to vin visor webside this is the closest to my zip code (79miles) is ram 3500 2026 tradesman ceramic gray Cummins engine dually rear tires 50 gallons capacity 4x4 5th wheel /Gooseneck Towing pre group package, all I ask of the price is negotiable, and she was no negative she keep telling that maybe I just want a better price to bring to another dealer in San Diego and get a match and I told her AGAIN hey I decide to call this dealer because this has exactly what I’m looking for color specs etc etc etc and she still was negative, she keep telling me what to you want to tell my manager ??? So honestly I couldn’t take any more and end up hung up to her and take my business to another dealer very unfortunate, I was so patient to her because I want that truck but my integrity is first place, REMEMBER NEVER BE NEGATIVE TO A NEW COSTUMER NEVER COMPLAIN ABOUT OTHER PEOPLE , NEVER INTERROGATE, we as a costumer don’t care about you bad experiences with humility I don’t care 🤷‍♂️ I’m here to so business period !!!……

★★☆☆☆ I brought my 2022 Jeep Wrangler 4xe to Orange Coast Chrysler Dodge Jeep Ram because the vehicle was pulling to the right. While an alignment was ultimately performed, the vehicle still pulls to the right and the steering wheel does not feel properly centered when driving. My biggest frustration was the communication and follow-up. I was not initially provided a clear explanation of the work that had been performed or why the vehicle was still exhibiting the same symptoms. When I attempted to follow up, I was told I would receive a callback from management, but I never heard back and ... Read More

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Google - Jun 24, 2026

★★☆☆☆ I brought my 2022 Jeep Wrangler 4xe to Orange Coast Chrysler Dodge Jeep Ram because the vehicle was pulling to the right. While an alignment was ultimately performed, the vehicle still pulls to the right and the steering wheel does not feel properly centered when driving. My biggest frustration was the communication and follow-up. I was not initially provided a clear explanation of the work that had been performed or why the vehicle was still exhibiting the same symptoms. When I attempted to follow up, I was told I would receive a callback from management, but I never heard back and had to continue chasing answers myself. To be fair, the service advisor I worked with Jose was super friendly and professional, and I appreciate the time he spent helping me. However, after paying for service, I was left with an unresolved drivability concern and no clear explanation of the root cause or next steps. I don’t expect perfection, but I do expect communication, follow-through, and a clear explanation when a vehicle continues to exhibit the same problem after service. Unfortunately, that did not happen in my case.

This place was hands down the worst car buying experience I’ve had. In the middle of looking at cars, our sales rep bounced and started taking a credit application call with another customer and couldn’t be bothered to help us. When we eventually found another person to help us, they wouldn’t negotiate prices in good faith. They’d come down in market price, and then add thousands in some random add on (e.g., free oil changes or some security GPS system that can literally be solved with an AirTag). We had our toddler with us, and ... Read More

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Google - Jun 19, 2026

This place was hands down the worst car buying experience I’ve had. In the middle of looking at cars, our sales rep bounced and started taking a credit application call with another customer and couldn’t be bothered to help us. When we eventually found another person to help us, they wouldn’t negotiate prices in good faith. They’d come down in market price, and then add thousands in some random add on (e.g., free oil changes or some security GPS system that can literally be solved with an AirTag). We had our toddler with us, and they made no effort to speed up the process or accommodate us. I offered to pay in cash, and they concocted a story on how it was better to finance, which is obviously a ploy to get customers to pay more money. The manager was single handedly the most unprofessional person I have experienced in sales. It was as if he had read half a chapter on a sales strategy book, and tried to leverage the techniques but couldn’t understand how negotiations actually worked. When I asked to chat with him, I was escorted to his desk, where he faced away from me, eventually swiveled his chair around, and immediately accused me of calling his salesman a liar. He started throwing out fake numbers about how much of a loss they were taking on me, cussed at me, and treated me with incredible disrespect when all I had done was express the CarFax retail price of the vehicle. Keep in mind I was with my toddler. This place is incredibly sleezy. You are almost guaranteed to get scammed by these guys. They weren’t upfront about the history of the used car at all either. Save your time and money.

Force-selling of gps tracking and outrageously overpriced ceramic coating, on top of junk cars with lots of engine issues they try to sell

Absolutely terrible experience with Orange Coast Ram. Was offered a deal on two trucks for $100,000 over text, and their sales team repeatedly reassured me everything was approved and finalized. Based on those promises, I completed a credit application and even booked flights to come pick up the trucks. Then, after I had already spent money and arranged travel, they suddenly changed the price and claimed the sales agent “wasn’t authorized” to approve the negotiated deal they had already confirmed multiple times. In other words, they made commitments they had no intention or ability to honor and expected me to ... Read More

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Google - May 18, 2026

Absolutely terrible experience with Orange Coast Ram. Was offered a deal on two trucks for $100,000 over text, and their sales team repeatedly reassured me everything was approved and finalized. Based on those promises, I completed a credit application and even booked flights to come pick up the trucks. Then, after I had already spent money and arranged travel, they suddenly changed the price and claimed the sales agent “wasn’t authorized” to approve the negotiated deal they had already confirmed multiple times. In other words, they made commitments they had no intention or ability to honor and expected me to just accept it after I was already invested. What makes it even worse is they promised to fill both tanks as an apology for the situation. Instead, I left the dealership with the fuel light practically on in both trucks. That pretty much sums up the entire experience: promise one thing, deliver another. The whole process felt dishonest, misleading, and wildly unprofessional. Wasted hours of my time, cost me money in travel, and showed absolutely zero accountability. I would strongly recommend avoiding Orange Coast Ram if you value transparency, integrity, or basic customer service.

(Translated by Google) Be careful, sellers may offer prices 2 - 2.5 times higher than market prices! (Original) Будьте уважні, продавці можуть пропонувати ціни вищі ринкових в 2 - 2,5 рази!

It was a very frustrating experience. I had already finalized a price for the car with them, but when I arrived, they demanded a price increase and offered extremely convoluted excuses. They wasted a great deal of my time.

I talked to the parts department about the drive train symbol that was displayed on my Jeep. He said he didn't know what that was but could diagnose it for $289. I declined and figured out that the display was to inform you of which way the wheels were turning. It said Drivetrain 0% because they were aiming straight. Last time I go there for help.

The worst experience ever, and shame on me. DEAN Rutherford, every time his lips moved he lied. Poor Communication skills, zero respect for people's time, and, most of all, the biggest xx service manager I have ever met. AS for Orange Coast Chrysler Mechanics, ZERO respect for the vehicle, smelled like someone took a dump in my vehicle, left work rags in the engine bay, spent $4k on a head gasket replacement on a warranty motor they replaced, which only had 15K on it, and was suggested by them to replace the motor ORIGINALLY. This dealership is a scam ... Read More

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DealerRater - Apr 6, 2026

The worst experience ever, and shame on me. DEAN Rutherford, every time his lips moved he lied. Poor Communication skills, zero respect for people's time, and, most of all, the biggest xx service manager I have ever met. AS for Orange Coast Chrysler Mechanics, ZERO respect for the vehicle, smelled like someone took a dump in my vehicle, left work rags in the engine bay, spent $4k on a head gasket replacement on a warranty motor they replaced, which only had 15K on it, and was suggested by them to replace the motor ORIGINALLY. This dealership is a scam and thinks that all customers are stupid. I did a price comparison with MOPAR parts, which they use; their markup was 300%. The biggest scam is that it takes them 11 days to do this job, which should take 12-13 hours. All I can say is what a BIG JOKE.

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Huntington Beach is a much much better facility, make the drive. I went to South Coast to get a simple recall. This turned into 3 weeks of delays, excuses and the service department excuses. If I had not pushed them I still may be in my rental 6 weeks later. There is no sense of urgency or ability to think about how to solve the problem. Save your time and the headache, the folks at Huntington Beach help and think about how to get the car off the lot, not keep it there. I'd also add that the car came back... ... Read More

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Google - Mar 17, 2026

Huntington Beach is a much much better facility, make the drive. I went to South Coast to get a simple recall. This turned into 3 weeks of delays, excuses and the service department excuses. If I had not pushed them I still may be in my rental 6 weeks later. There is no sense of urgency or ability to think about how to solve the problem. Save your time and the headache, the folks at Huntington Beach help and think about how to get the car off the lot, not keep it there. I'd also add that the car came back... after 3 weeks... dirty and the stained the headliner from their greasy hands. In so many words, just go elsewhere.

Service department lied to me about my vehicles condition. I came in for a recall and a coolant flush, everything great until I received a call telling me my vehicle was leaking coolant and would need more repairs before they can proceed with coolant flush. Additionally informed me my rear brake pads were at 3mm and recommended new pads and resurfacing of the rotors. I explained I hadn't had any issues with the car and was perplexed at the news, nevertheless I assumed there must be a leak that I didn't see. Told them I couldn't afford ... Read More

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Google - Feb 28, 2026

Service department lied to me about my vehicles condition. I came in for a recall and a coolant flush, everything great until I received a call telling me my vehicle was leaking coolant and would need more repairs before they can proceed with coolant flush. Additionally informed me my rear brake pads were at 3mm and recommended new pads and resurfacing of the rotors. I explained I hadn't had any issues with the car and was perplexed at the news, nevertheless I assumed there must be a leak that I didn't see. Told them I couldn't afford the additional 2k+ in repairs and would have them done at a later date. I then received a second call the following day stating the heater core coolant lines were "spewing"out coolant so much that they couldn't even top off the coolant without it draining out and I'd have to have the car towed out of if I didn't get the minimum repairs $1k+. I never had any leaks on my driveway so this was confusing, I declined and went to go pick up my car. There were no visible leaks, coolant level was within operating range as well. Drove home with no leaks, coolant still within operating range. Had a coolant pressure test performed the following day only to find the vehicle passed with no leaks whatsoever, rear brake pads at 7mm with plenty of life left. Have been driving with absolutely no issues for almost a month, coolant level is still within normal range . can't believe they would fabricate something like this. Trying to scam me and who knows how many others with unnecessary repairs. Do better.

I would STRONGLY urge you to never to take your Jeep to the service department at this dealership. After having our 2020 jeep with 60k miles on it for almost a month the dealership released the car as a "fixed" ( I wont tell you how much they charged us because its literally embarrassing). After one day the check engine light came on.. Also the cover was not on the engine and was in the trunk. We took it back to the dealership, again they ( Dean) said it was okay. Again one day later and the check engine light turned ... Read More

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Google - Feb 25, 2026

I would STRONGLY urge you to never to take your Jeep to the service department at this dealership. After having our 2020 jeep with 60k miles on it for almost a month the dealership released the car as a "fixed" ( I wont tell you how much they charged us because its literally embarrassing). After one day the check engine light came on.. Also the cover was not on the engine and was in the trunk. We took it back to the dealership, again they ( Dean) said it was okay. Again one day later and the check engine light turned on. Refusing to take the car back there we then found a jeep specialist who informed us the geniuses who repaired the car missed a seal on a valve. Unless you really enjoy being over charged for terrible workmanship and completely ignored and dismissed - I suggest you avoid this place at all costs. Also Dean.... yes I hope you read this - is the absolute worst service person ever.

This dealership is just like most around southern cali where hat DO NOT follow through and provide reliable and professional service to customers in a timely fashion. Emails left responded to, texts to customers by several people (AI) with marketing messages but NO PERSONALIZED SERVICE

Updated Review- 02/2026: BE WARNED. purchased a brand new Ram 2500 CASH, came time to renew my tabs and ran into a major issue. OCC Auto incorrectly registered my truck as a diesel even though it’s a 6.4L HEMI gas truck. The VIN clearly confirms it’s gasoline, so this was a basic paperwork error on their end. Went to AAA and they finally confirmed that the dealership messed up after a closer look. Since discovering the issue, I’ve called multiple/many times and have been passed around between departments and teams and left many voicemails over many days. No ... Read More

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Google - Feb 19, 2026

Updated Review- 02/2026: BE WARNED. purchased a brand new Ram 2500 CASH, came time to renew my tabs and ran into a major issue. OCC Auto incorrectly registered my truck as a diesel even though it’s a 6.4L HEMI gas truck. The VIN clearly confirms it’s gasoline, so this was a basic paperwork error on their end. Went to AAA and they finally confirmed that the dealership messed up after a closer look. Since discovering the issue, I’ve called multiple/many times and have been passed around between departments and teams and left many voicemails over many days. No one calls back, I have been hung up on and no one is taking responsibility. One sales guy even said, "look man, unless you are buying, wrong number" and sent me back to service department without me getting a peep (service already transferred me to them). Once they get your money, they don't care unless it's about getting more money out of you. Entering the wrong fuel type on a title and registration is not a minor detail — it affects official records, emissions classification, and resale accuracy. It’s disappointing that correcting their own clerical error is burden and the dealership could care less once they get your money. __________________________________________________________- Original Review: I had an excellent experience working with Josh Jellerson—easy to communicate with, straightforward, and never used high-pressure tactics. Miguel was equally great, patiently answering all my questions and ensuring I was fully set before driving off the lot.

I am extremely disappointed with the service department at this dealership. What should have been a straightforward repair turned into a frustrating and time-consuming experience. From the beginning, communication was poor. I had difficulty getting clear updates about my vehicle, and when I called for status reports, I either couldn’t reach anyone or received vague answers. I was given an estimated completion date that was not met, and no one proactively contacted me to explain the delay. When I finally received my car back, the issue I brought it in for was not fully resolved. Instead of taking responsibility, ... Read More

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Google - Feb 17, 2026

I am extremely disappointed with the service department at this dealership. What should have been a straightforward repair turned into a frustrating and time-consuming experience. From the beginning, communication was poor. I had difficulty getting clear updates about my vehicle, and when I called for status reports, I either couldn’t reach anyone or received vague answers. I was given an estimated completion date that was not met, and no one proactively contacted me to explain the delay. When I finally received my car back, the issue I brought it in for was not fully resolved. Instead of taking responsibility, the staff seemed dismissive and unwilling to properly address my concerns. Customer service in a dealership’s service department should be professional, transparent, and responsive — especially when customers are trusting them with expensive vehicles. Unfortunately, this experience fell far below expectations. Based on this visit, I cannot recommend this service department and will be taking my business elsewhere in the future.

I had a very disappointing experience at Orange Coast Jeep from start to finish. General Manager Larry Smith and General Sales Manager John Barrett have no supervision of the Sales Staff. Sales staff only focused on selling lemons. I had a rip in the seat of my car and the dealership has taken no accountability. After the purchase, follow-up support was difficult to obtain, and concerns I raised were not handled with the level of professionalism I expected. Overall, the experience left me feeling frustrated and undervalued as a customer, and I would encourage going to another dealership.

I had a very disappointing experience at Orange Coast Jeep from start to finish. General Manager Larry Smith and General Sales Manager John Barrett have no supervision of the Sales Staff. Sales staff only focused on selling lemons. I had a rip in the seat of my car and the dealership has taken no accountability. After the purchase, follow-up support was difficult to obtain, and concerns I raised were not handled with the level of professionalism I expected. Overall, the experience left me feeling frustrated and undervalued as a customer, and I would encourage going to another dealership.

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I am beyond disgusted with the customer service at this place. Just bought a truck here that has some issues. Called numerous times no response, so decided to go down there to get some things taken care of (hopefully). Was told I was going to get a call for sure on a certain day but never did. At this point, I will be looking for legal representation to get everything taken care of because I feel that they purposely sell messed up used cars and don't care anything about the customer.

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First off they know their internet phone service has been hacked and farms your number to robocallers. I took my ram 1500 into orange coast the week before halloween...I was charged a diagnostic fee of 350 for a problem I told them I didnt have. Fast forward to the second week of January and I finally have my truck back after 3 turbo replacements and a salvage intake manifold , a service advisor that quit or got fired and nobody told me till they just stopped communicating for 3 weeks, now my heater has stopped working....(related to egr coolant leak i told them ... Read More

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Google - Feb 15, 2026

First off they know their internet phone service has been hacked and farms your number to robocallers. I took my ram 1500 into orange coast the week before halloween...I was charged a diagnostic fee of 350 for a problem I told them I didnt have. Fast forward to the second week of January and I finally have my truck back after 3 turbo replacements and a salvage intake manifold , a service advisor that quit or got fired and nobody told me till they just stopped communicating for 3 weeks, now my heater has stopped working....(related to egr coolant leak i told them to check for but they never did, probably also what also cracked the intake manifold) i pop the hood and find no less that 3 bolts backed out half way, engine cover not snapped down, multiple wire loom stays disconnected, shop rag wrapped around one of my front axels at the cv joint, and a mechanics mirror lodged above the front differential.....what a complete clown show. Ferdie is no help and will tell you things are covered just to up charge you when you arrive, if you can even get ahold of them average of 3 days and 10 calls to speak to someone. Truck owners stay away.

(Translated by Google) They sell pure garbage there. I bought a truck and within a week the transmission fell apart. I took it back there for service over a month ago and they haven't given me any answers. I keep calling and calling and they're not even good enough to answer. And the guy who sold it to me, whose name is Riley, is a real jerk. Don't buy from them because they sell pure junk at that dealership. (Original) Pura basura benden ahi compre una troca y ala semana se desbarato de la transmission la yebe ... Read More

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Google - Feb 11, 2026

(Translated by Google) They sell pure garbage there. I bought a truck and within a week the transmission fell apart. I took it back there for service over a month ago and they haven't given me any answers. I keep calling and calling and they're not even good enough to answer. And the guy who sold it to me, whose name is Riley, is a real jerk. Don't buy from them because they sell pure junk at that dealership. (Original) Pura basura benden ahi compre una troca y ala semana se desbarato de la transmission la yebe ayi mismo al Servicio tiene mas de un mes y no me an dado razon les Marco y les Marco y no son buenos ni para contestar. Junto con el q me la vendio q por cierto se llama Riley para q no compren ahi porq es pura basura lo q venden en ese dealer

Horrible customer service from the Service Department as well as the Sales Department! I currently have a 2021 leased vehicle from them and had a very incompetent salesman, Michael, when I first started the lease in 2021. He knew nothing about the vehicle I was about to lease and couldn’t hold a professional conversation. Although I was completely turned off by his lack of knowledge and experience, I needed a vehicle and they had the one I wanted, so I ended up leasing with them. 2 years into my brand new 2021 lease, the vehicle needed a completely new engine. The service department ... Read More

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Google - Jan 25, 2026

Horrible customer service from the Service Department as well as the Sales Department! I currently have a 2021 leased vehicle from them and had a very incompetent salesman, Michael, when I first started the lease in 2021. He knew nothing about the vehicle I was about to lease and couldn’t hold a professional conversation. Although I was completely turned off by his lack of knowledge and experience, I needed a vehicle and they had the one I wanted, so I ended up leasing with them. 2 years into my brand new 2021 lease, the vehicle needed a completely new engine. The service department was horrible. My assigned representative was completely clueless, could not get a hold of her for updates, they did not provide a loaner vehicle, and they kept my vehicle there for almost 3 weeks! Ferdie was nearly impossible to get in touch with as I requested to speak to a manager, so then Ryan, another manager I believe, finally provided me with updates and listened to my concerns. My assigned representative girl disregarded one of my other service requests regarding the AC/heat. She had no idea what she was talking about and basically told me AC/heat “should be working fine.” Haha! That’s when I realized she’s clueless about her job. Fast forward to January 2026, the Sales Department starts to reach out to me as my lease is due to end next month. They blew up my phone via text for 2 weeks and I said I’d stop in when I can. So I stopped in today, 1/24/26, and I was told ask for Nick. Well Nick was just the same as Michael, the first guy who helped me lease my vehicle and this was a complete waste of time. Nick was on a clear mission to make a sale and was awkwardly pushy and coming back with an option other than I requested. These salesmen at this dealership need an insane amount of customer service and professional teaching because they are just a bunch of boys hanging around. As I was leaving, Nick introduced me to one of his “managers” who was right outside the front of the building smoking a cigarette. Disgusting. Unprofessional. He also couldn’t hold a professional conversation and acted like a teenage boy. I’m so embarrassed for this dealership. Go elsewhere!! I definitely will be heading to other dealerships in the next few days!

I know the dealership's service department staff will never read my comment, but I just wanted to say that I took my RAM 1500 in because of a check engine light, and they told me it was a sensor that would cost $1164 to replace. After I told them to replace it, they told me I now needed to replace the fuel pump, which would cost $1600, even though my car was running fine in terms of fuel. Anyway, the point is, I told them I wasn't going to replace it and that I would pick up the car as is. ... Read More

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Google - Jan 16, 2026

I know the dealership's service department staff will never read my comment, but I just wanted to say that I took my RAM 1500 in because of a check engine light, and they told me it was a sensor that would cost $1164 to replace. After I told them to replace it, they told me I now needed to replace the fuel pump, which would cost $1600, even though my car was running fine in terms of fuel. Anyway, the point is, I told them I wasn't going to replace it and that I would pick up the car as is. Imagine my surprise when I got home and the radiator cap wasn't properly closed, and it was leaking everywhere. I don't know why, but they checked all the fluids in my car, which were fine, but I think they need to make sure they close and tighten everything properly.

My experience with the service department was terrible. I took my car in knowing it needed alot of work. I did not really expect to pay 13k to have me car fixed, but I paid because I don't want another car or payment. The first day I took it in was fine, Lonna was very honest with me and sent the actual quote right away. However, that was the last time I heard from the service department. Lonna left and after the fact, I called to see how long it was going to take. I had been told 3 to 7 ... Read More

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Google - Jan 8, 2026

My experience with the service department was terrible. I took my car in knowing it needed alot of work. I did not really expect to pay 13k to have me car fixed, but I paid because I don't want another car or payment. The first day I took it in was fine, Lonna was very honest with me and sent the actual quote right away. However, that was the last time I heard from the service department. Lonna left and after the fact, I called to see how long it was going to take. I had been told 3 to 7 days. Two weeks after I dropped the car off, I called again. I was told then that Lonna had left and I would be dealing with Ferdie, the service manager. Getting a hold of him was difficult at best. I was told that he would have some one call me about a rental car which never happened. I was told that he could not get a part ND that he did not know when it would be there. Still, after 3 weeks, no communication or rental car. Finally, I was told the part had been shipped but had not arrived and that when it did, it would still be 3 to 5 days. That afternoon, after I told him I needed transportation, the part magically appeared and my car would be done that afternoon. When I picked up my car, there were greasy hand prints all over the driver's side door jam and the steering wheel. My hands actually had grease on them after driving the car home. Additionally, the battery on the key fob was so low, that it would not lock or unlock the door. For 13k, I would have thought they would have at least put in a new battery. Even if they charged me for it, it would have been better than being locked out of my car in the rain. I thought about buying a new car from them in the next year but know now I will never trust them again.

Very dishonest, agree on price and switch it upon signing, STAY AWAY

Looked at a car, didn't agree on a price originally. They called back the next day, offered a lower price. We drove an hour back to the dealership. When we arrived, not only did they not honor the price, they raised the price $1000

Orange Coast Chrysler Jeep Dodge Ram Fiat has been servicing my car for the past four years. I had no concerns until recently. They falsely advertised pricing when I scheduled appointment for service. I showed up to my appointment and they stated they were not going to honor the pricing they confirmed with me. I showed them the appointment confirmation with pricing and they disregarded it. They said offer was only for November although they sent this offer in December. I scheduled this appointment on Dec. 14th with that offer/promo. I requested to speak to manager at 9:00 am. and ... Read More

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Google - Dec 29, 2025

Orange Coast Chrysler Jeep Dodge Ram Fiat has been servicing my car for the past four years. I had no concerns until recently. They falsely advertised pricing when I scheduled appointment for service. I showed up to my appointment and they stated they were not going to honor the pricing they confirmed with me. I showed them the appointment confirmation with pricing and they disregarded it. They said offer was only for November although they sent this offer in December. I scheduled this appointment on Dec. 14th with that offer/promo. I requested to speak to manager at 9:00 am. and have not heard back from him. I made multiple calls throughout the day and have yet to hear back. I would appreciate a call to further discuss this matter. It’s unfortunate to experience this type of customer service.

Deceptive Practices and Terrible Customer Service I had a very frustrating and disappointing experience with Orange Coast Chrysler Jeep Dodge Ram Fiat. I reached out to them to sell my Pacifica minivan after they contacted me and promised they would offer a higher price than any other dealership. They even confirmed the price I was expecting before I made the drive to the dealership. However, when I arrived, the experience was nothing short of a nightmare: Complete Disregard for My Time: I was ignored as soon as I arrived. Despite having an appointment and confirming the offer over the phone, ... Read More

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Google - Dec 3, 2025

Deceptive Practices and Terrible Customer Service I had a very frustrating and disappointing experience with Orange Coast Chrysler Jeep Dodge Ram Fiat. I reached out to them to sell my Pacifica minivan after they contacted me and promised they would offer a higher price than any other dealership. They even confirmed the price I was expecting before I made the drive to the dealership. However, when I arrived, the experience was nothing short of a nightmare: Complete Disregard for My Time: I was ignored as soon as I arrived. Despite having an appointment and confirming the offer over the phone, I was made to wait for an unreasonably long time with no updates or explanations. False Promises: After finally being seen, they completely backtracked on their offer, telling me they could not honor the price even though they had confirmed it earlier. The offer they gave me was less than the KBK Instant Offer, which I had already been given, making the entire process feel like a waste of time. Unprofessional Service: The staff acted uninterested and dismissive of my concerns. It was clear that they had no intention of following through on the initial offer, and I felt like I was being misled the entire time. Total Waste of Time: I left the dealership feeling completely disrespected and taken advantage of. They had no problem wasting my time, and it's clear they do not value their customers. I would not recommend this dealership to anyone. Their promises are empty, and their customer service is terrible. Save yourself the trouble and take your business elsewhere.

I have had some really bad luck with shady dealers lately. Four cars, and about 35000 out the door, three dealerships. Not one car to show for it.! So I have challenging credit, also I unfortunately have no more money to put down on a car, Now, Unfortunately. So when this car dealership tells me that they have an approval for about 25,000. I tell them spending time in dealerships is out for me. I'm a single, widow, mother. Whom has just recently lost my husband to suicide. Oddly because of the fourth car we bought with the last of our ... Read More

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Google - Nov 29, 2025

I have had some really bad luck with shady dealers lately. Four cars, and about 35000 out the door, three dealerships. Not one car to show for it.! So I have challenging credit, also I unfortunately have no more money to put down on a car, Now, Unfortunately. So when this car dealership tells me that they have an approval for about 25,000. I tell them spending time in dealerships is out for me. I'm a single, widow, mother. Whom has just recently lost my husband to suicide. Oddly because of the fourth car we bought with the last of our money broke down and the dealer who sold us the car we didn't want. Told us that there's a warranty on it and when they realized how expensive it is to fix. Re-did the paper work to make it look like there was no warranty after telling us they would trade the car out for us. Ended up taking the car and taking the money and left us with no way to make money. Well they did refund 2000 witch got stolen so not like it matters. But that was the end of my husband's mental break and he committed suicide. Now back to I need to get to work witch I'm a caregiver. This dealership tells me deal is done come down. So I then barrow a car drive, down on the day before Thanksgiving and they make me wait like three hours. Oh might I add from Ontario to Costa Mesa. First of all it's taken us two weeks to get to this point. Then I have to leave cause I have to return the car I barrowed. They completely ignored me left me sitting outside and talked to everyone else around me. So now I have to come back on fri I call and they pass me around hang up on me all day this goes on before someone finally tells me there never was a deal. Now mind you my sales guy nick was never to be seen again there. He's been off everyday. Morice said he would get the deal for me . And never answered the phone. I have told them this they knew my situation.

STAY AWAY from this place!! I bought a used 2020 Odyssey from them, supposedly “inspected” and covered by a two-month warranty. Only a week after that warranty ended, I discovered that the emergency brake button was completely broken — loose, nonfunctional, and clearly defective from the moment they sold me the vehicle. Because of this hidden safety defect, the vehicle cannot safely park on an incline at all. That is a huge safety risk, and any competent dealership should have caught and disclosed it. Instead, they refused to fix the issue, dismissed my concerns, and tried to blame me for a problem ... Read More

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Google - Nov 23, 2025

STAY AWAY from this place!! I bought a used 2020 Odyssey from them, supposedly “inspected” and covered by a two-month warranty. Only a week after that warranty ended, I discovered that the emergency brake button was completely broken — loose, nonfunctional, and clearly defective from the moment they sold me the vehicle. Because of this hidden safety defect, the vehicle cannot safely park on an incline at all. That is a huge safety risk, and any competent dealership should have caught and disclosed it. Instead, they refused to fix the issue, dismissed my concerns, and tried to blame me for a problem that was obviously present before I ever touched the button. In my experience, they sold me a vehicle that was not roadworthy, violated basic expectations of safety, and then hid behind the warranty timeline instead of doing what was right. We spent a lot of money here only to end up with a dangerous vehicle and some of the worst customer service I’ve encountered.

So, the good about this dealer is that it was super easy to buy a car. We bought a used car with low miles. Our salesperson was really nice and personable. The bad is everything else. We’ve had to go back at least once in the month since we bought the car to get repairs done. Some of the repairs the dealer said they did either weren’t done or were a bandaid over a huge gash. Luckily they have honored their warranty. But we live a good hour away, so it is a time suck to go back ... Read More

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Google - Nov 7, 2025

So, the good about this dealer is that it was super easy to buy a car. We bought a used car with low miles. Our salesperson was really nice and personable. The bad is everything else. We’ve had to go back at least once in the month since we bought the car to get repairs done. Some of the repairs the dealer said they did either weren’t done or were a bandaid over a huge gash. Luckily they have honored their warranty. But we live a good hour away, so it is a time suck to go back and forth. But I’ve been trying for a week to get 2 basic things from them. They refused to sell us the car without a ‘special alarm service’. I’ve been trying to get info on it. Crickets. We also just need a basic one page sheet with the price and what we paid because surprise surprise this info wasn’t included in the paperwork we received. We need this urgently to apply for registration in another state. I’ve left several voicemails, have tried calling different departments to see if I can reach anyone. Two small things that they can send via email. That’s it, but crickets.

These guys are crooks. Do not purchase from them. Make sure you do your research on interest rates, the true cost of the vehicle and the Gap Insurance. They tried to charge me $4500 in gap insurance, they jacked the price up on the car and tried to charge me an outrageous interest rate. I ran out of there as fast as I could.

Edit: the customer service number in their replies is not in service. Just scammers.—— Total scammers. I was scammed into adding $1500 Mopar Flexcare (oil change) without disclosing the price or the service by the finance manager (David Min). Also, the service department broke my car for a software update. Just don’t go there.

Absolutely appalled at the level of unprofessionalism at this service center!! I dropped my truck off on May 13th for some warranty repairs and had to pick it up on June 6th because they had ordered the wrong parts and I needed my truck. I dropped it back off on Aug 10th no that they have the right parts. They finally say truck is ready on Sept. 6, so I go to pick it up and none of the issues have been addressed and now my touchscreen radio is not working. So I drop it back off on Sept 6th and ... Read More

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Google - Sep 19, 2025

Absolutely appalled at the level of unprofessionalism at this service center!! I dropped my truck off on May 13th for some warranty repairs and had to pick it up on June 6th because they had ordered the wrong parts and I needed my truck. I dropped it back off on Aug 10th no that they have the right parts. They finally say truck is ready on Sept. 6, so I go to pick it up and none of the issues have been addressed and now my touchscreen radio is not working. So I drop it back off on Sept 6th and ask them to make it right. Get a call on Sept 19th saying truck is ready, I drive down to pick it up and the truck is filthy and I notice they have now dented my truck!! They have had my truck for a total of 66 days so far and have now damaged my property. Not only am I making multiple payments on a truck I don’t have, but they have wasted my time and gas traveling back and forth to this dealership. Unprofessional to the extreme!!

Buyer Beware: Dishonest Practices and Zero Accountability I am writing this review to warn others about the dishonest business practices at this dealership. During my purchase, I was forced to pay for a Karr Alarm system that the dealership claimed was already installed in the vehicle. The problem is, it wasn't. What followed was an infuriating battle to get my money back. A refund should have been processed immediately, but instead, I've had to beg and plead for months. To make matters worse, Lithia Cares was no help at all. I have an email from them explicitly stating, &... Read More

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Google - Sep 9, 2025

Buyer Beware: Dishonest Practices and Zero Accountability I am writing this review to warn others about the dishonest business practices at this dealership. During my purchase, I was forced to pay for a Karr Alarm system that the dealership claimed was already installed in the vehicle. The problem is, it wasn't. What followed was an infuriating battle to get my money back. A refund should have been processed immediately, but instead, I've had to beg and plead for months. To make matters worse, Lithia Cares was no help at all. I have an email from them explicitly stating, "the dealership has reported they are sending you a refund including taxes," yet here I am, still without a single penny. I live six hours away, which makes the idea of small claims court daunting, but it's not off the table. My primary goal in writing this is to prevent someone else from being taken advantage of. This dealership and its parent company, Lithia Cares, have demonstrated a complete lack of integrity and customer service. Do not trust them.