Customer Testimonials
Had my second service with Orange Coast today and as before, I received excellent customer service. Paul, my service advisor, was professional, courteous and made sure my service was expeditious and thorough. He made sure every detailed request I made was completed to my satisfaction, and with a smile.
The young salesman was very knowledgeable and kool I really love how friendly & patient he was.
Lonna and Ryan went above and behind helping me with my car! I had my cat in and out I. No time thanks the the amazing team 🙂
I own a 2012 Jeep Wrangler and have been coming to this Orange Coast Jeep service department for 10 years. Although the entire service department is great and I’ve always had great experiences, Paul Gordon has been my trusted advisor for the majority of the time and is next level. Always honest, doesn’t upsell, and a pleasure to work with. He’s the reason I keep going back and it really feels like the dealer as a whole tries to do things right and with integrity.
The service was great. The salesman very knowledgeable of the vehicles. The finance department assisted in making the purchase as easy as possible. 10/10 for my purchase experience
Took it for service they were helpful and very fast was in and out in less than 2 hrs
Professional,friendly, and efficient! Always helpful and my car gets the best service and care.
One of the service managers, Justin, has been the best! He has taken personal ownership of taking care of my 124 spider whenever it needs it. We are greatly appreciative.
Great customer service, really professional and nice. I highly recommend them to all jeep and Dodge Ram
We love Orange Coast Jeep. We have purchase many different Wranglers and Grand Cherokees over the years. The dealership is convenient to where we live.
Haven’t been into a car dealership in 18 years because of bad experience. This dealership changed my mind completely. I had a great experience and definitely would shop there again
Service was great! From beginning to end they took care of my needs as a new buyer.
Very helpful when taking my car in for service . Wonderful customer service and very attentive !!
The salesman (Issac Khalsf) was professional and helpful to make sure we can get what we need.
Paul Thank you for Excellent service and Support, my Town & Country van is like new again and ready for summer vacation, my wife is thanking you also. Keep the Excellent and Professional service for me and everyone else that selects your dealer location. Thank you again.
Paul....service agent is the best! customer service, professionalism is top notch. Service was efficient and quick
Vanessa was very helpful throughout the whole ordering and delivery process! Love my new jeep and will definitely consider them in the future!
Paul in the fleet division was really helpful in getting me a truck when I live in another state. The local dealers weren’t playing nice & Paul just made it happen. He even arranged for a transport guy to deliver it to me in TN. If FCA allows it in the future, I’ll just order another from him in a few years.
Lonna kept me informed and updated me on time. She was honest about the job that needed to be done. The only issue was that the light on the gear shifts still isn’t working.
Alfonso at Orange Coast jeep was extremely professional. He gave us the “space” to look around and find what would meet our needs. A very nice young man. Thank you for the experience Alfonso.
Helpful, polite, and great communication skills. Jose was extremely helpful and communicated flawlessly. I will be returning to this dealership from here on out.
Very professional, fast service, very satisfied. Will continue to get repairs done and use their service
Quick vehicle service. No appointment necessary. Quick vehicle service. No appointment necessary. Quick vehicle service. No appointment necessary.
Joshua is a Straight shooter and I like that, no game playing with the price or “add ons” that dealers love to stick you with. Also no pressure in the finance office where it’s usually the worst!
Service was prompt and courteous. They provided me with a rental car. I was disappointed in Jeep brand, in that my car is 3 yrs old, 17K miles and I have already had to have a new radio and a water pump replaced, (under warranty),along with a freeon charge for AC, ($550). I definitely won't consider a Jeep for my next purchase.
Quick convenient service. Courteous staff. Quick convenient service. Courteous staff. Quick convenient service. Courteous staff.
Service advisor Paul was great. They and got me an Uber ride home, also picked me up when my truck was done.
Employees at Orange Coast Jeep were helpful and friendly. Unfortunately, they were unable to do anything even though the car stayed at the shop for over a month The problem lies with Jeep. They are no longer making the type of brakes my 1991 Jeep needs. Brakes were recalled in 1991, and Jeep offered to replace them at no cost for as long as I owned the car. Sadly, this is no longer true. And I was given NO warning.
Very fast and helpful. They helped me get into service before my appointment even started because I Was early
Great service and communication. Smooth transaction by a knowledgeable staff. They work to get you the best price and financing
Salem, and the entire staff were awesome!! THE most pleasurable experiences buying a vehicle that we have ever encountered!! We will be sending ALL our friends Salem’s way in the future!
I was treated very well by Dean. The problem with my jeep was not fixed because jeep does not make the parts I need to fix it . ABS & ESP on my 2005 Jeep G/C
Very Pleased how Paul handle my recent jee p service excellent in answering my questions
Everything was great! Paul was very helpful. It is the best dealership around! Great service
Great service everything on time as promised could not be happier Mauricio is a very good representative for the company
Orange Coast Jeep was there when I needed help with my Jeep. I called a closer dealership to my home and they wouldn’t give me an appointment for two weeks, even though it was a check engine light and the manual specified it was dangerous to drive it, they even admitted it was dangerous to drive. Orange Coast took my jeep in right away. Lonna kept me informed and followed up with the status of fixing my Jeep. Great customer service.
Working with John Hamilton was great! I drove over 3 hours to purchase Ram 2500 and everything was as agreed per our phone conversation when I arrived. I highly recommend John Hamilton for your next purchase!
I had the pleasure of working with Vanessa at Orange County Jeep. She communicated very well and helped me get a lot done online. The buying process was very smooth and she helped me get the best deal possible. I would recommend reaching out to her for your next vehicle purchase!
Wonderful service and very friendly and courteous employees . Followed through from beginning to end keeping me informed. Highly recommend Chrysler service. Jane Kistler
My wife and I were very well treated at orange coast Chrysler dodge jeep ram fiat especially by Cynthia Valdivieso the car saleswoman she was very kind in answering all our questions without pressuring us I recommend this car dealer.
Live much closer to other dealerships but drive the distance to purchase and service my Charger and Grand Cherokee.
Professional, helpful, on time and to the point. The young man who delivered the car was not only a pleasure but incredibly helpful to the point where he called me days later to make sure things were going well. I love love love my truck. I test drove one similar at the local dealer. They put a green salesman on me. I know more about the truck than he did. You guys had a better vehicle with far better service. I only wish you were closer so I could do my general service with you. Ironically, that other dealer will ...
Is a really good dealer, they really help you a lot. Marissa Villalobos was so helpful and thoughtful all the time, really nice agent
Excellent experience. Made the process easy, fair pricing, provided updates on status of order and delivered vehicle.
First of all I want to say is the customer service and the service department here is excellent. I was helped out by German the service writer he took care of concerns regarding my mothers Jeep. When I brought in the first thing he said don't worry we will take care of it and he did. If you ever have to bring in your car for service I recommend to ask for German he's a great service write with excellent customer service and he will gets things done.
They were extremely accommodating on time and work to be done. They did not try to "upsale me" on items needing replacement. I'll be taking my vehicle in soon for it's servicing.
I have been a customer of Orange Coast for the past 7 years. I bought my Wrangler new at the dealership and return for service. I drive 20 miles and pass 2 other Jeep dealers to get to Orange Coast. During my last visit I was assisted by service advisor Jose Torres. Jose was easy to talk to and took great care of me. He ensured that my Wrangler was repaired and got it back to me sooner than promised. I have never had a bad experience at this dealership.
Great experience working for Paul M. He communicated with me throughout the service process and provided efficient, thorough, and excellent service.
Had a great experience at Orange Coast. Diego was great showing me the truck I was looking for, and Rod was the same discussing my options. Both were very friendly and professional in answering all of my questions. Did a great job showing the features of the truck before I drove it off of the lot.
Matthew and Orange coast took care of my Jeep and were very friendly. Will definitely be coming back for their great service!
Absolute excellent service by Lonna Love, professional and friendly, being a Service Advisor myself, its very hard to impress me, and she is wonderful, professional and great communication.
Alex was so kind, informative, reassuring and was patient with my questions-I knew I was at the right place!
Great services and very helpful. They answer all questions you have . Highly recommend the dealer ship.
Experience went well and all work was done within couple hours. Always a pleasure to go there for repairs.
paul was great everyone should buy from him! excellent all around customer service! 3rd purchase
I took my Jeep for service.Jose was very courteous. He quickly diagnosed and fixed the problem.
The team at Orange Coast worked to get the RAM Trick I wanted. Even though I had to wait a few weeks for it to get in they stayed in touch!
Lila is super knowledgeable and very caring about both me and my car. Helped me out of a difficult situation on a repair man I really couldn't afford. Thank you Orange Coast Fiat but thank you specially to Lonna. Thank you thank you thank you
Everything pretty much worked perfectly for my simple oil change, tire rotation and diagnostic check up service appointment today. Was on time for my appointment and was meet immediately by a service writer. The inside customer service person "Matt" was a great communicator and handled everything I needed including arranging for a Lyft driver to pick me up from my office when the service had been completed -- less than 2 hours after I dropped it off.
Helpful, friendly professional,honest efficient dealership that sells great cars and has a great service dept
Great place with no pressure and reliable and no games. They will go the extra mile for you. Paul is organized and highly respected. Purchased 2 vehicles there and have been happy with each.
Always pleased with the sales and customer service at this dealership! I have 3 dealerships closer to my home, but I choose this one!
I love this dealership it`s where I bought my Grand Cherokee, My Jeep was due for an oil change so I took it to the service line, and right immediately they took it inside, the oil change was done in less than an hour they rotate the tires and for some reason one of the tires was leaking air as soonest I got home took it back and they fixed right away. I`m very happy with the service.
Great dealership, clean settings, trust worthy employees who know their job and are than willing to help.
Matthew was my service writer and he does a great job and follows up if diligently to make certain that everything is taken care of my satisfaction.
We recently purchased two vehicles from this dealership. Our salesperson, Richard was down to earth, knowledgeable and professional. We had a great experience with their finance team as well with any help we needed after. Highly recommend!
Justin gave us excellent service on our Jeep! Very courteous. Everyone was very professional that day.
Good customer relations and delivered the fixed vehicle earlier than promised. Very professional people working with me.
Rodney and the team always provide excellent service. I am happy to recommend to friends and family.
Outstanding customer focus and they truly care about resolving issues. I am extremely pleased with German who sincerely cares about his customer and makes sure the job is completed correctly and to the customers satisfaction
Great service. Courteous and concerning. Clean facility. Updates you with the service wait time. Service time finish earlier than expected.
Got a check engine light on my dash and pulled a P0128 code on my device. I went to OC Chrysler/Jeep/dodge and Paul the advisor took care of me. I stopped by 7:30am thinking I will be waiting for the entire morning, so I brought my laptop with me. The waiting room is nice btw, got WiFi/coffee/vending machine and a clean restroom. I poured myself a cup of coffee and dive in some work emails. An hour later Paul came back saying all done! Coolant thermostat replaced, and new coolant filled and bled air. Even a ...
Our salesperson, Amy, was wonderful! She was kind, understanding of our needs, and hard working. She found us the exact car that we were looking for!
Great Service! Scheduled a same day appointment on line. Upon arrival Jerry took service request and offered a ride. Jose called within an hour for report, quote and approval and sent a car at completion time!
From the time I pulled up for my repair appointment until I left, I was treated very well and very professionally. I appreciated this more than I can say. Thank you so very much.
Service Dept has always been good. My Jeep is over 8 years old but rarely do I have to have major service done. When I do, it’s done in one day.
People at orange cost go above & beyond to make sure the customer is happy and they they do it with a smile This is what customer service is all about way to go guys!!!
Paul in Fleet Sales was wonderful. We can honestly say this was the best car buying experience we have ever had. We would highly recommend Orange Coast Chrysler Dodge Jeep Ram Fiat.
Orange coast Chrysler car services are professionals it was my first time to bring my car to them. Michael F was the service advisor and he took care of my car problems. He did an outstanding job. Thank you!
Worked with Richard A. to get a new Jeep Grand Cherokee. He is knowledgeable and patient, Great sales person and I highly recommend.
Lonna was simply fantastic, very professional and courteous. She was great, thank you for all you did.
This is the only dealership that will see my Jeep. They have always taken care of me and my Jeep needs
Josh and the guys answered all my questions provided good suggestions and made the whole experience smooth from beginning to end. I have purchased new vehicles from other dealers in the past but this experience was the by far my best. Thanks to Josh and the team at OCCJDRF.
Excellent service very helpful and to the point with a very knowledgeable staff and clean environment
We have always had excellent servece here Paul has been extremely helpful with routine service as wall as warranty work. Not once did we ever feel pressed to do anything that was not needed.
Best dealership for service. Service Advisor Jose Torres is great to work with. All services are as promised.
We had a smooth and great experience with this Jeep dealer. I would recommend others to shop and buy at this location
Jay Jao was awesome. Took his time answering my questions and explaining in detail, even though he’s was extremely busy this day….. He was courteous and professional and definitely made my new car purchase a pleasurable experience. Diego took me on a test drive and it was like talking to a close friend. He even took The time to go through all the features in the vehicle. What a great experience. Omar in finance was very knowledgeable, professional and easy to talk to. Gave me all my options and explained it in detail. Thanks guys!
Great transparent service. Relaxed environment with good communication. Never felt the pressure of purchasing a vehicle
Lana and the staff at this dealership are wonderful! I’m never disappointed Orange Coast Chrysler Jeep! Love the service department and staff . I’ve never been disappointed!!
Had and urgent issue with my truck that needed fixing ASAP. I had gone to the Huntington Beach Jeep dealership where service was horrible and in no way helpful. Ended up going to Orange Coast Chrysler Jeep with no appointment. The service and parts team was very helpful and took my truck in immediately despite being busy. Paul kept in communication with me every step of the way and by end of day my truck was ready. Very happy with the service.
By far the easiest new car purchase I have ever made. I lost confidence in Dodge dealers over the last couple of months trying to purchase a truck. I experienced everything from bait and switch to rude and unprofessional service from sales staff. Dealing with Amy at Orange Coast was the easiest transaction ever. I highly recommend them.
Friendly helpful staff. They made every thing as smooth as possible. Low stress shopping made the whole experience very enjoyable. I will go there again to buy more cars.
I always skeptical of dealerships but my experience with this one was great. I drove 400 miles to purchase a Certified pre-owned truck - sight unseen - and it was in better shape than I imagined. My salesperson Salem, floor manager Lila, and Finance manager Armen were all great to work with and took care of me start to finish. Thanks OCJ for a great truck !
Amy was completely honest and helpful. She expedited the purchase and kept her word. I purchased a new Challenger and could not be happier. Huntington Dodge was horrible and their ad cars were a bait and switch tactic. Anyone looking for Dodge definitely needs to see Amy at Orange Coast Dodge.
In these challenging times, it is refreshing to have customer-oriented people providing the kind of support and service for my car and me. Paul G. is the one to see. He knows how to make your experience painless.
I got the deal I wanted without too much time being wasted. The sales rep was very nice and listened to my needs very well. I love my Jeep!!
I purchased a new RAM 1500 on Oct 13th and it was one of the easiest and best buying experiences I have had. Tyler gave a great introduction to the truck and explained all the features. He knew the truck very well which is not always the case. We took a test drive and discussed a price. My wife and I then left to discuss it, we decided to pull the trigger. Tyler did most of the paperwork over the phone to reduce time at the dealership. When we arrived the truck was detailed and we only spent about an hour ...
The buying process was without pressure or hidden charges. Asif made sure I was satisfied with my purchase, and Mike was a pleasure to deal with.
We had a very positive experience. No pressure. Cole and Finance people were very nice, professional. Everything was done in a timely manner. We would recommend them to others.
